Payment status

Understanding Payment Statuses

When making payments, it's important to understand the various statuses that may appear during the process. These statuses provide clear visibility into the payment's progress, any actions required, and potential issues that might need to be resolved.

Note that statuses related to approvals will depend on your company's setup and the user permissions assigned within your organisation.

Below is an explanation of each payment status, from successful processing to steps related to Strong Customer Authentication (SCA) or funding issues.

• Processed: Payment has been successfully processed. This is the final state for a payment and signifies it has passed all validation and AML checks, and has been sent to the recipient.
• Pending Processing: Payment is waiting to be processed or is being processed.
• Pending Approval: Payment is waiting to be approved by another user in your company.
• Pending Cancellation: Payment is waiting to be cancelled by another user in your company.
• Pending Cancellation approval: The payment is awaiting approval for cancellation by another authorised user in your company. This status occurs when a cancellation request has been initiated but requires additional approval based on your company’s user permissions and approval workflow settings. Once approved, the payment will move to the Cancelled status.
• Missing Funding: Payment has not been processed due to insufficient funds in the debtor account. If the account is funded within two days, it will be automatically processed. If the account remains unfunded for two days, the payment will be rejected.
• Hold: This indicates that the payment is temporarily paused and awaiting further action or validation. This could happen for several reasons:
  • Manual Review: The payment has been flagged for additional checks, such as compliance, fraud, or AML reviews.
  • Awaiting Confirmation: The payment requires confirmation, additional information or approval from the sender or recipient before it can proceed.
    Typically, a payment in "Hold" can move to "Processed," "Pending Approval," or even "Rejected" depending on the outcome of the hold reason.
• Declined:The payment was declined by an approver in the approval workflow, stopping it from proceeding. This status indicates a deliberate decision during the approval process.
• Rejected: Payment has been rejected. A payment may be rejected if it has been in the "Missing Funding" state for two days or if any of the fields contain invalid values.
• Cancelled: Payment has been cancelled by your company.
• Reversed: The payment has been rejected by the payment scheme. In rare cases, a payment initially marked as "Processed" may be rejected by the payment scheme, causing its status to change to "Reversed."
• Returned: Payment has been returned by the recipient's financial institution. "Returned" is not an actual state in our system. The initial payment will be labeled as Processed. The returned payment will appear as an incoming payment with the status Processed. It can be tricky to identify Returned payments but the Remittance info of the returned payment indicates that it is a return. Find out more here
• SCA Expired: The Strong Customer Authentication session expired before the payment could be authorised.
• SCA Failed: The Strong Customer Authentication attempt was unsuccessful. Check your authentication app and try again.
• SCA Pending: The payment is awaiting Strong Customer Authentication. Complete the authentication to continue processing the payment.
• SCA Declined: The Strong Customer Authentication was declined by the user. Retry if necessary.