Direct Debit Rejections

We have introduced an easily accessible and efficient self-serve process for managing SEPA Direct Debit Rejections and Refunds. This new feature offers a faster and more streamlined approach, replacing the need for manual requests.

The self-service option can be accessed through our portal in the Payments section, with a clear, step-by-step process to ensure smooth handling of transactions.

Currently, the 'Reject' action in the portal covers both what is defined as Rejection and Refund by the EPC (European Payments Council).

Additionally, API integration is available. Clients can reject Direct Debits using our newly designed API endpoint: POST api/v1/payments/invoke. This integration offers greater control over transactions and streamlines the rejection and return process.

Before you reject a SEPA Direct Debit, please note the following:

1. You can reject a SEPA Direct Debit before the collection date.
2. You can request a refund of a Direct Debit after the collection date, up to 8 weeks.
   1. For refund requests beyond 8 weeks, you will need to contact the Client Services team.
3. It is not possible to reject and/or request a refund for the same Direct Debit more than once.
4. After submitting a rejection or refund request, you will receive a confirmation message indicating that your request has been sent.

Requesting a SEPA Direct Debit Rejection

To access this feature:

1. Go to the left navigation bar on your dashboard.
2. Click on Payments (See Fig 1)

How to request a Direct Debit rejection

1. Identify the SEPA Direct Debit you want to reject.
2. Click on the three dots at the end of the row for the selected Direct Debit.
3. In the menu that appears, click “Reject Direct Debit” (See Fig. 2).
4. Review the payment details and confirm the rejection when prompted (See Fig. 3).
5. Once the request is submitted, a success message will appear (See Fig. 4).

If the Direct Debit cannot be rejected, the option will be disabled. Clicking on it will display a message explaining why the rejection cannot be requested. (See Fig 5)