Cases

The Case Management API enables you to retrieve and interact with cases within Banking Circle Connect. Cases represent requests or tasks that require attention from either you or Banking Circle, providing a structured way to manage communications and workflows.

The cases are built on a unified foundation where all case types share the same core structure, ensuring consistent fields, behaviors, and navigation patterns. This ensures that all cases, no matter type, can be fetched and presented in a uniform format. Each case type then extends this base with only the details relevant to its specific purpose.

Case Management is built for scalability, enabling new case types to be added seamlessly without affecting current workflows or integrations.

General Case Workflow

Every case, regardless of its specific type, follows a standardized workflow with three key phases:

Case Initiation: A case is opened either by Banking Circle for your attention or by you for Banking Circle's review.
Case Management: The receiving party examines the case details and performs necessary actions. Depending on the case complexity and type, this phase may involve multiple interactions and steps.
Case Closure: Following the case's progression, through a transition of various states, it will eventually be closed. Once resolved, the case is permanently closed. No additional actions can be taken on closed cases.

Supported Case Types

Cases use a unified base structure that each case type can extend with additional type-specific information and capabilities.

The case model is intentionally designed to support multiple case types over time, and each future case type will:

Extend the shared case structure (if needed)
Introduce its own capabilities and workflows (if needed)
Follow the same consistent navigation principles

RFI (Request for Information) Case

Banking Circle creates an RFI Case when additional information is needed from you about a transaction that has been flagged for sanctions review.

See RFI Cases